Do we need to install software on the lane computer?
No. The lane operations screen runs in a browser, even on a phone. If the attendant station fails, switch to another device, sign in again and carry on.
Where is the license plate read?
Right on the edge AI box at the lane, by the oPlate recognition software. The AI box sends the result with photos to the SmartParking server, which matches it with the card, calculates the fee and commands the barrier.
What if the internet connection is unreliable?
For sites that need to be self-sufficient, the SmartParking server can sit at the car park so lanes run on the local network; data is reported to the central server whenever the connection is available.
How does an operator with several sites manage them?
Each site is a branch with its own gates and lanes. Managers see revenue, transactions and device status for every branch on one screen, within the permissions they are granted.
How are face images handled?
Face capture is optional and set per lane. Sensitive images can only be viewed by authorised users, and every view is logged.
Can we reuse our existing cameras and barriers?
A technician will survey the equipment already on site. SmartParking can control Hikvision and Dahua cameras; everything else is assessed during the survey.